Terms & Conditions
R&R Country is one of the largest Equestrian Retail Centres in the country. We stock over 20,000 products representing all the top names in Saddlery, Clothing and Equestrian Equipment - all at very competitive prices. We are members of the British Equestrian Trade Association; BETA, and the Society of Master Saddlers.
Delivery Options
During busy periods at R&R Country, for example Sale time, delivery may be extended, please allow up to 10 days for delivery of your order. We will try to process and ship your order as quickly and efficiently as we can but please bear with us during this time.
Postage & Packing
- UK - (2-3 working days) - £5.50 Not including London, Ireland and the Scottish Highlands.
- London (2-3 working days) - £6.00. This is due to the London Congestion Charge implemented on the couriers.
- Channel Islands/N. Ireland - £10.00 (quotation will be given prior to posting on each item).
- S. Ireland - £20.00 (quotation will be given prior to posting on each item).
- Europe - £25.00 (Please note this is a rough estimate, you will be contacted with a more accurate quote after ordering. If you would prefer to enquire before ordering please email us at info@randrcountry.co.uk)
- Express Delivery - Please contact us if you require Express Delivery for a quote
- Where Promotional 'Free Delivery is offered', is applicable to UK Mainland Residents only.
Collect in Store
We offer the service 'Collect in Store' from either our Selby or Melton Mowbray stores, please allow us time to get your order ready and you will be notified either by email or phone when your parcel is ready for collection. You will not be charged a postage & package cost for this service. If we do not have an item in stock or available for collection straight away, this may cause a slight delay to the order, however you will be contacted regarding this.
Damaged or Undelivered Goods
Please check the condition of your parcel on delivery prior to signing for acceptance. In the event that goods are missing or damaged on arrival please specify against your signature and inform us within 3 working days, otherwise no claim can be considered.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added where applicable.
Availability & Prices
We reserve the right to withdraw from sale any article in the sale or alter a sale price without notice. Certain products will be limited to purchase quantity, particularly in sale period. All products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled you will be informed and offered an alternative.
Prices include Value Added Tax, where this is applicable. Prices listed on the website may differ from those in the shop. We regret that we are unable to offer the same discounts on items purchased in store. Every effort will be made to maintain the prices shown on the website. However, we reserve the right to discontinue any item from those shown and to amend prices when necessary.
If you prefer to place your order offline, you may choose from the following options:
Telephone 01757 638555, Fax 01757 630770
Post : Send your order to R&R Country Limited, Hull Road, Hemingbrough, North Yorkshire, YO8 6QJ enclosing payment.
Returned Goods
A full refund (less postage and packing) will be provided on any item returned to us in the original packaging, unsoiled, within 14 days, for any reason.Alternatively the goods may be exchanged. Refunds or exchanges cannot be made before we receive the returned goods.If an item is being returned due to it being faulty - R&R Country will refund the postage costs incurred for returning the item - up to the value of £5.00. Please be aware of this when returning items.Returns made after 14 days or soiled goods will not be eligible for refund or exchange.*Christmas Returns - Items bought as Christmas gifts can be returned within 14 days after Christmas.
Please pack carefully to avoid damage and don't forget to enclose the return form that was sent with your order. Please enclose the appropriate return postage and packing fee with goods returned for exchange. We recommend that you obtain a certificate of postage with adequate insurance from the Post Office if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for return parcels that are lost or damaged in transit.
Security & Privacy PoliciesThe security of your personal and credit card details is of the highest priority to us.When you are ready to enter your payment details at our Checkout you are taken to a secure page with the latest requirements for the secure hosting of web pages. You can verify the security of your connection to our Checkout. When the connection is secure, you will see a closed padlock symbol either besides the url input window at the top of your browser window, or at the bottom of your browser window.
Information we collect and how we collect it
Many of the services on our site are offered without our collecting any personally identifiable information from you. You can browse randrcountry.co.uk and view some of our content anonymously. For instance, you can access this page without giving out any personally identifiable information.
The information we gather on our site falls into two categories: (1) personal information you supply when you become a member, order or provide your email address, and (2) tracking information collected as you navigate through our site.
Personally identifiable informationTo use certain features on our site, we ask you to become a registered user. When you do this, we collect personally identifiable information about you such as your name, mailing address, e-mail address, telephone number, user name and password.
We may ask you for personal information when you place an order for products or complete a survey. We use this information to process your order, your request or to help improve our site.When personally identifiable information is collected, you will know because you will have to fill out a form.
Aggregate information
When you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the site. None of this information identifies you personally; we collect it for aggregate reporting on site activity and performance.For example, we may want to know how long the average user spends on our site, or which pages or features get the most attention. We use this information to make the site more useful to you.We use "cookies" to store and sometimes to track user information. Cookies, by themselves, do not tell us e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering or subscribing to our site. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. A cookie contains a unique number that allows our site to recognize your computer. For example, cookies allow us to keep track of your user name and password (if you are a registered user) so you don't have to re-enter that information each time you visit our site.The help function on most browsers contains information on how to set your browser to notify you before accepting cookies or to disable cookies entirely. However, if you don't accept cookies, you won't be able to take advantage of various features on our site that are available to other visitors.How your information will be used
Our primary goal in collecting information is to make our site more useful to you. R&R Country uses personally identifiable information in a limited number of ways. We use the information to complete transactions and fulfil requests for our services. For instance, if you become a customer, we use your information to process your order, or if you contact us for help, we will use the information to contact you. We also use the information you provide to send you e-mail and mail only for R&R Country programs or services that we believe may be of interest to you.We may occasionally release personal information as required by law, for example, to comply with a court order.Our e-mail policies
Account related e-mailWe will send you e-mails relating to your account. These include order confirmations, renewal/expiration notices, and credit card problem notifications.
Email newsletters
We offer numerous e-mail newsletters. If you no longer wish to receive a specific newsletter, you can follow the 'unsubscribe' instructions located near the bottom of each newsletter.
